Cloud Monitoring Service that responds, not just alerts.
Most cloud monitoring is software that watches and sends you an alert. Ours is a service: senior engineers watch your cloud and respond, handling what breaks within the limits you set. When production goes down, you don't get the 3 a.m. page, we do, and we act on it. You choose the coverage.
Stop being the pager.
Most monitoring makes the alarm louder and points it back at you. You still wake up. You still log in. You still fix it at 3 a.m. This is the opposite: the alert comes to us, and a real engineer owns it from the first warning to the all-clear.
Watch. Act. Escalate.
- 1
We watch
We monitor your cloud during the coverage window you choose.
- 2
We act
A real engineer is on a critical alert within 10 minutes, not an auto-acknowledgement. We catch and handle production incidents, not just alert you.
- 3
We escalate
We act within the guardrails and escalation rules you set, and bring anything beyond them straight to you, with the context already gathered.
Run one cloud or several: we handle multi-cloud monitoring and hybrid cloud monitoring across AWS, Azure, Google Cloud, and every major provider, plus cloud server monitoring right down to individual machines, always with a real engineer on the other end.
You set the limits.
You can't plan for every disaster, and you don't have to. Experienced engineers handle whatever comes up, a full disk, a crashing service, a traffic spike, within the guardrails you set. You decide what we do on our own and what needs a call first.
On our own, no need to wake you
- Restart a stuck service
- Clear a full disk
- Scale up under load
We check in first
- Fail over a database
- Change production config
- Restore from a backup
We work inside your limits, and our access is least-privilege and logged.
Choose your coverage.
You pick the hours you want us watching.
Around the clock
We watch every hour, 24/7. Fully staffed coverage, nights, weekends, and holidays included.
After hours
Nights, evenings, weekends, and holidays. Everything outside your workday.
Business hours
Your workday, for teams whose traffic and risk are in the daytime but who have no daytime ops.
Custom
Tell us your hours. If your schedule does not fit a standard window, we will build coverage around it.
Real engineers, not a ticket queue.
The engineer working your issue is a real, named senior engineer who signs their name to every ticket and email. We're a small team, so you get to know the people watching your cloud, and you'll also have a named primary technical contact who owns your account. Every engineer has 8+ years managing cloud environments. We learn your environment during onboarding. Share playbooks for anything you want handled a specific way, and we'll follow them. You don't have to, though. We are experienced engineers who know how to operate a cloud, not a call center reading a script.
A number you can hold us to.
Plenty of vendors promise a fast response and deliver an automated "we got your alert." We mean something specific: we begin responding to critical alerts within 10 minutes, a real engineer engaged, not just an auto-acknowledgement. We respond to support tickets within 30 minutes during your coverage window. It's backed by a written SLA, with custom SLAs available. Need a specific SLA? Tell us what your business requires and we'll work with you to define and meet it.
| When | Response |
|---|---|
| Critical alert | A real engineer within 10 minutes |
| Support ticket | Answered within 30 minutes |
Straight pricing, no surprises.
Cloud Monitoring Service is priced to your environment, never a percentage of your cloud bill. No setup fee, no hidden costs. Tell us what you run and the coverage window you want, and we'll send you a quote based on your actual environment.
We're new. The team isn't.
The same engineers have managed customers' production operations since 2005 at Server Surgeon. That's 20+ years of production operations experience, now pointed at your cloud.
See exactly how we handle a 3 a.m. incident, start to finish →Easy to try, easy to leave.
30-day money-back guarantee · No long-term contract, month-to-month · No setup fee · Backed by a written SLA
Our first 10 customers lock today's price for 5 years, in writing.
Already have an on-call rotation?
If your team already carries the pager and it's burning people out, we can sit behind you as backup: the safety net for the alerts your on-call misses or escalates. That's a custom arrangement, so let's talk it through.
Talk to us →Hand over the nights.
Tell us what you run and the hours you want covered, and we'll send you a quote.